FAQ - Frequently asked questions, quickly explained

At aja, the room price always includes breakfast and the SPA with access to the bathing world, the saunas and the fitness room.* You also have the choice of whether you would like to take advantage of our daily changing evening buffet or the evening menu with various salads, starters, main courses and desserts.

*excluding room rates only, no fitness room available in Göhren

Whether holiday package or early booking: aja always has the best price for you. With the aja holiday package you are totally flexible. You decide whether you want to book with breakfast or half board. The holiday package is always available and flexible cancellation conditions apply.
You have to be quick for the aja early bird, as it only has a limited contingent and can be booked up to a maximum of 21 days before arrival. Save up to 10 % on the aja Flex price including breakfast or half board. The aja early bird rate cannot be cancelled and must be paid for at the time of booking.

Check-in starts at 15:00. Our regular check-out is until 11:00 am. For a late check-out, please speak to the staff at reception.

In Bad Saarow, there is a hotel car park available for €12 per night.

In Grömitz, you can either park at the resort for €15 or use the nearby car park for €1 per hour (maximum €13 for 24 hours).

In Warnemünde, you can park your car in the multi-storey car park for €17 per night.

In Travemünde, you can park in an outdoor car park or in the multi-storey car park for €19 per night.

In Ruhpolding, outdoor parking spaces are available for €12 per night.

In Garmisch-Partenkirchen, you can park in the underground car park for €18 per night.

In Bansin, you can use the paid parking spaces on the hotel’s own multi-storey car parks or in our underground car park. The charges are €17 per night.

In Göhren, parking costs €14 per night.

In Werfenweng, spaces are available in the hotel’s own underground car park for €13 per night.

At Lake Achensee, you can park your car in our underground car park from €17 per night.

Yes, dogs are allowed. Each of our houses has designated dog rooms and floors. You are welcome to bring your dog with you for a surcharge of €25 per dog/night and after prior notification at the time of booking. Please understand that your dog is not allowed in the restaurant, bar or the entire spa area in any of the hotels.

We ask you to keep dogs on a lead and would like to point out that walking dogs is not permitted in the entire hotel complex, including green areas and car parks. In the event of any damage caused by the dog, we must hold the owner of the animal liable. We will be happy to provide you with a dog blanket and a dog bowl in your room.

Other pets are not allowed.

Unfortunately not. In the age of mobile phones and smartphones, we have deliberately dispensed with this. However, you can borrow an additional phone for your room free of charge from reception, subject to availability. Only your personal call charges apply.

Yes, the aja Resorts and SPA areas are barrier-free. There are also wheelchair-accessible rooms in every hotel on request.

You can usually enjoy the large breakfast buffet from 7.30-11.00 am. There are variations depending on the holiday destination. Please check the website of the hotel you are travelling to.

The restaurants are usually open in the evening from 17:30-21:30. There are variations depending on the holiday destination. Please check the website of the hotel you are travelling to.

Our bars are usually open for you daily from 12:00-0:00. There are variations depending on the aja Hotel. We are happy to spoil you there with cool drinks and small snacks such as currywurst or salad bowls.

Some aja hotels have a hotel shop. The shop never sleeps and is open for you around the clock. Here you can buy drinks, snacks, magazines, ice cream, travel accessories and much more.

In the aja application area you can let yourself be pampered from 10:00-19:00. Our NIVEA shops are even open for you until 20:00 or 21:00. Book your desired appointment for a massage or beauty treatment in good time - simply online, by phone or by e-mail.

You are welcome to use the wellness area before check-in according to the respective opening hours. A contribution towards expenses will be charged after check-out. Please contact the staff on site.

No. Of course, a bathrobe and SPA towels are included per person when booking a hotel room. Day SPA guests in our wellness areas can borrow towels and bathrobes for a fee.

Yes, they are available. Please contact reception before your arrival if you would like us to organise gluten-free products for you.

If you need bed linen for allergy sufferers, please let reception know in good time.

We accept all major EC cards, cash and credit cards such as Visa, Mastercard and American Express.

Our hotels are non-smoking hotels. The smoking ban also applies to e-cigarettes and also includes balconies and terraces.

The aja Hotels stand for uncomplicated holidays in the best locations. Whether directly by the sea, in the mountains or by the lake - enjoy the view of the Baltic Sea from your room or swim in the outdoor pool with a view of the picturesque mountain panorama.

The informal ‘Du’ is part of the aja experience. It stands for a relaxed, laid-back atmosphere – exactly how we see a holiday. Of course, we’ll respect your preference if you’d rather be addressed formally. Just let us know.

You will find peace and relaxation in our spacious wellness areas with pool and sauna area. For an extra dose of relaxation, we recommend booking a massage or a beauty treatment.

Every hotel, except the aja Nordperd & Villen Göhren, has a well-equipped fitness room. In some aja hotels there is also a fitness room.

Popular classics and seasonal dishes with a focus on regional products and our commitment to sustainability. In our bars, we serve a selection of hot and cold drinks as well as a selection of snacks. Of course, we also offer plant-based and meat-free dishes for vegans and vegetarians.

Children are always made to feel very welcome here. We are committed to ensuring every child has a wonderful holiday. In some of our aja Hotels, our restaurants feature family areas with an adjoining playroom and a children’s buffet. Some wellness areas have a children’s pool, and the whole family can relax in the family clothing sauna at comfortable temperatures. Please check the website of the aja Hotel you’re interested in for further details. Children aged 0 to 2 stay free of charge at aja. Children aged 3 to 6 pay 45 euros for half-board (50 euros in Göhren, 65 euros in Bansin, 80 euros in Werfenweng and at Achensee), and children aged 7 to 13 pay 60 euros (70 euros in Göhren, 85 euros in Bansin, and 100 euros in Werfenweng and at Lake Achensee).

You can easily book your stay online. You also have the option of booking via our reservation system. You can contact our colleagues by email at reservierung@aja.de or by phone on 040 300322-500.